A business VoIP phone system (also known as Voice over Internet Protocol) is a communication system that enables voice-based telephone calls via the internet rather than traditional landlines. This offers advanced communication services between businesses and their clients or among businesses themselves. These communication systems are feature-rich and make business exchanges easier and convenient, unlike traditional systems.

How does VoIP Work?

In a nutshell, a VoIP service provider routes a call between two or more callers over the internet.
When a call is made, the analog signals are converted to digital signals on the caller end. Then the signal takes multiple different forms available in the protocol on its transit to the receiver end.
The service provider has one or many VoIP server(s), which they use to connect calls to the internet and to Public Switched Telephone Network (PSTN)
In a VoIP telephone system, all that is required is a desk telephone on the user end and a call routing server for service providers. With this typical setup, there is no need for an on-site PBX system which saves money and provides a more resilient infrastructure.
Data management and security of telephone systems are made possible through cloud computing technology. This means that service providers can monitor and adjust the system remotely in order to scale or fix issues much faster without sending a technician on-site
When you use a business phone system, you are in effect saving your company costly expenses since most companies have a fiber or cable broadband connection that is already sufficient to operate a VoIP phone service

The Benefits

For most, if not all companies, the goal at the end of the day is to maximize profits by cutting down operational costs and maximizing efficiency. Internet phone service systems make this possible by providing your business with reliable and flexible services at a fraction of what it would cost in traditional systems.
While it may be tempting to have an in-house server dedicated to calls, the operational costs and lack of redundancy and scalability outweighs the saving benefits you would otherwise be aiming for.
Communication requirements in the workplace are ever-present, and this means that the communication channels should always be as reliable as can be. VoIP makes it possible for your staff to work from anywhere and everywhere if they have an internet connection through smartphone integration. This eliminates the need for a company to have their staff fixed at their work desks to use the company’s communication channels. The work freedom makes it possible for staff to work out new and existing business prospects from where they feel most comfortable.
With the internet being widespread and almost a need in most business environments, it is safe to say that almost every company has a paid internet connection. While a business may not maximize its bandwidth allocation, most Internet Service Providers (ISPs) charge a flat rate for their connections. Using a business phone service system ensures it makes full use of its bandwidth.
You can tweak the existing infrastructure of a company to enable use with an internet phone system. In analog phones, you can use an Analog Adapter to make it work with the new system.
Business phone systems eliminate the need for complex infrastructure to make communication possible. While landline technology came with the need to have cables run all over the premises, most devices come with wireless capabilities or utilize the existing internet wiring in place. You can see this even from the use of integrated personal devices like smartphones.
Using VoIP, you can get detailed caller insights such as the total number of inbound and outbound per each advertising channel, the number of answered, missed and voicemail calls, each user’s activity per day and hourly, and much more actionable insights otherwise not available in a traditional phone system.

Features VoIP Has to Offer

Using this type of system not only makes high-definition voice calls possible, but it also opens up a wide array of possibilities, all made possible by the internet.
Here are some of the features and benefits your company will get to enjoy when you switch to a business system:

Conference Calling

It is possible for you to have simultaneous communication with many people without loss in voice quality. Depending on the package you have subscribed to, the service providers can configure it to let you make conference calls with varying numbers of participants.

High-definition Voice-call Quality

Compared to landline technologies, VOIP lets you enjoy clear voice quality in your calls. These advancements in communication technologies make the connections less prone to external interferences, therefore, improving call quality.

Unlimited Calling

When making calls over the internet, you are not limited by the bounds of the physical locations of the connection lines. While in landlines, calls were only possible within the connection range, calls span through the breadth of the internet itself. This makes it possible for you to enjoy even international calls at near-negligible rates when compared to other technologies like landlines.

Call Queueing

Depending on your subscription, you can tweak your service to queue your calls whenever your team is held up automatically. This makes it possible for you to keep your customers engaged and patiently waiting at times when no one in your team can get to the phone.

Voicemail-to-Email

For any company, continuity is essential, and any revenue loss is not good. When using our services, the voicemails you receive can be routed to any email account, making it possible for it to be acted upon promptly, therefore maximizing your team’s efficiency

Smartphone Integration

Our systems can be integrated to work on devices other than desk phones. This is possible using apps for both Android and iOS, giving you access to the communication systems whenever and wherever if you have an internet connection. You can also use built-in phones in your browser to provide you with a complete unified communication system no matter where you are

For more information on Vivant’s services contact us.