Call Deflection – Phone Call to Text
Missed Calls
are missed revenues

Never miss phone calls during Peak Hours

Automatically Send an Info Text to the customer

Redirect Customer Calls to Online Orders, Reservations and Directions

Improve your customer satisfaction, loyalty, and increase sales
What is Call Deflection?
Call Deflection allows you to manage high-volume inbound calls by redirecting customers to self-service systems such as Online Ordering, Online Reservations, Directions, and get feedback, all automatically through Text Messages. This way, you can provide your customers with the information they need without making them wait on hold, talk to a busy staff member, or worse yet miss the potential revenue.
Use call redirection to free up your staff’s time to focus on in-store sales instead of juggling phone calls and keeping your customers on hold.
Here are some examples of
How Call Deflection Works


Try It Yourself
Test our Call Deflection feature by dialing 469-620-8888, Option 8.
The system will walk you through all the different customer self-service options you can try.

Try It Yourself
Test our Call Deflection feature by dialing 469-620-8888, Option 8.
The system will walk you through all the different customer self-service options you can try.
All-in-One Solution
Vivant is more than just phone service. We offer;




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