Call Deflection

Phone Call to Text

Missed Calls

are missed revenues

Never miss phone calls during Peak Hours

Automatically Send an Info Text to the customer

Redirect Customer Calls to Online Orders, Reservations and Directions

Improve your customer satisfaction, loyalty, and increase sales

What is Call Deflection?

Brandt Bacus | Bacus Foods Corp.

“After we implemented the Call Deflection feature, incoming calls cut down by 80%, order error rates reduced to almost zero, phone lines eliminated, and operations were made more efficient.

All which saved us money!”

Call Deflection allows you to manage high-volume inbound calls by redirecting customers to self-service systems such as Online Ordering, Online Reservations, Directions, and get feedback, all automatically through Text Messages. This way, you can provide your customers with the information they need without making them wait on hold, talk to a busy staff member, or worse yet miss the potential revenue.

Use call redirection to free up your staff’s time to focus on in-store sales instead of juggling phone calls and keeping your customers on hold.

Here are some examples of

How Call Deflection Works

Vivant - How Call Deflection Works

Vivant Call Deflection Image

Try It Yourself

Test our Call Deflection feature by dialing 469-620-8888, Option 8.

The system will walk you through all the different customer self-service options you can try.

Vivant Call Deflection Image

Try It Yourself

Test our Call Deflection feature by dialing 469-620-8888, Option 8.

The system will walk you through all the different customer self-service options you can try.

All-in-One Solution

Vivant is more than just phone service. We offer;

Automation: Send text messages on every missed call to start a conversation and offer online options.

Text Messaging: Communicate with your customers via text messages from your business’ number

Phone Service: Get a reliable and flexible VoIP phone service that connects seamlessly with Vivant .

all-in-one-solution-reviews

What Our Customers Say

Voices of Trust: Experiences and Testimonials from Our Customers

Switched to Vivant for our phone and Internet service at our 5 restaurants. Saved us a ton of money. Great customer service. Highly recommend.

Paul Dabill

Great people, great service. I’m always up and running, phone and credit card readers, while others are closing their doors. Must have service.

John M. Spidell

Love it. I live in a small town in the PAC West and our Internet goes out 3 times a year. This has solved all our issues and also it’s cheaper, no idea how that works but I love it. Lifetime customer created. Thanks so much, Mr. Zink.

Mike Haynes

Perfect customer service. Very good price. Highly recommend it.

Double Dave’s

Get In Touch

The first step to stress-free business Internet and phone service starts with saying goodbye to outages!