can do for your business:
Increase your online purchases and revenue
Reduce your phone time and labor costs
Improve your customer satisfaction and loyalty
Run your business more efficiently and smoothly
are missed revenues
Never miss phone calls during Peak Hours
Automatically Send an Info Text to the customer
Redirect Customers to Online Orders, Reservations and Directions
Improve your customer satisfaction, loyalty and increase sales
Start using our powerful Call Deflection Automations
What is Call Deflection?
Call Deflection allows you to manage high-volume inbound calls by directing customers to self-service channels such as Online Ordering, Online Reservations, Directions, and get feedback, all automatically through Text Messages. This way, you can provide your customers with the information they need without making them wait on hold, talk to a busy staff member or worse yet miss the potential revenue.
Free up your staff’s time to focus on in-store sales instead of juggling phone calls and keeping your customers on hold.
Here are some examples of how Call Deflection works:
Vivant is more than just phone service. We offer;
Automation: Send text messages on every missed call to start a conversation and offer online options.
Text Messaging: Communicate with your customers via text messages from your business’ number
Phone Service: Get a reliable and flexible VoIP phone service that connects seamlessly with Vivant
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