Frequently Asked Questions
What is the difference between VoIP and regular phone service?
A regular phone line, referred to as analog, are usually limited in feature sets. Once a phone line is purchased through a carrier (phone company), more equipment has to be purchased to gain advanced features such as voicemail, auto-attendant, extensions, conferencing, intercom, and more. With a VoIP system, all of this is combined in one package. We provide you with the phone lines, and phone system features without the expensive upfront cost.
Do I keep my number?
Can I receive faxes?
Can I send out faxes?
We currently have VoIP phones, can we switch our service to Vivant?
Do you have any conference phones?
Who maintains the system?
Is Vivant VoIP E-911 compliant?
How to manually update weather on Grandstream phones?
Go to http://www.weather.com
Search for your city. Example: Hialeah, FL (use the city you wish to get weather information from).
When the page has loaded for that city, check the URL: http://www.weather.com/weather/today/l/USFL0196:1:US
For Hialeah the phone will use the following code USFL0196 from the URL and enter it in the Self-Defined City Code.
The code will use US + XX + YYYY, where XX is the state abbriviation and YYYY is the city code.
- Go to Settings
- Go to Web Service
- Select Self-Definded City Code
- Enter in the Self-Defined City Code
- Click Save & Apply