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The Best Business Phone System Features for Remote and Hybrid Teams

Remote work changed what businesses need from their phone systems. Here are the features that matter most when your team works from anywhere.
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Hamed Mazrouei

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The Best Business Phone System Features for Remote and Hybrid Teams

When your team works from home, on the road, or across multiple offices, your phone system needs to keep up. Traditional desk-phone-only setups simply don’t work for modern distributed teams. Here’s what to look for in a phone system built for remote and hybrid work.

Essential Features for Remote Teams

  • Mobile app: Make and receive business calls from your personal cell — your business number shows on caller ID, not your personal number
  • Softphone: Use your laptop as a full-featured office phone
  • Find-me/follow-me: Ring your desk, mobile, and home office in sequence until you answer
  • Video conferencing: Built-in video for team and client meetings
  • Presence indicators: See when colleagues are available, on a call, or away
  • Voicemail transcription: Read voicemails without listening to them

Vivant’s cloud phone system is built for teams that work everywhere. See a live demo.

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Hamed Mazrouei September 28, 2022
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