Call Deflection Phone Call to Text
Missed Calls
are missed revenues
- Never miss phone calls during Peak Hours
- Automatically Send an Info Text to the customer
- Redirect Customer Calls to Online Orders, Reservations and Directions
- Improve your customer satisfaction, loyalty, and increase sales
What is Call Deflection?
Brandt Bacus | Bacus Foods Corp.
“After we implemented the Call Deflection feature, incoming calls cut down by 80%, order error rates reduced to almost zero, phone lines eliminated, and operations were made more efficient.
All which saved us money!”
Call Deflection allows you to manage high-volume inbound calls by redirecting customers to self-service systems such as Online Ordering, Online Reservations, Directions, and get feedback, all automatically through Text Messages. This way, you can provide your customers with the information they need without making them wait on hold, talk to a busy staff member, or worse yet miss the potential revenue.
Use call redirection to free up your staff’s time to focus on in-store sales instead of juggling phone calls and keeping your customers on hold.
Here are some examples of
How Call Deflection Works
Try It Yourself
Test our Call Deflection feature by dialing 469-620-8888, Option 8.
All-in-One Solution
- Automation: Send text messages on every missed call to start a conversation and offer online options.
- Text Messaging: Communicate with your customers via text messages from your business’ number
- Phone Service: Get a reliable and flexible VoIP phone service that connects seamlessly with Vivant .
What Our Customers Say
