What Is IP Telephony?
Before we delve into the benefits of IP telephony for startups, let’s just take a moment to familiarize ourselves with what this technology is and how it works. IP telephony, or also known as Internet telephony, is a communication technology that is used to make and receive telephone calls over the Internet protocol instead of a traditional landline that uses the ordinary PSTN (Public Switched Telephone Network). Hence, with IP telephony, it is possible to turn any business into a virtual phone system by allowing users to make calls through a central place and not in their local area network. A business can allow employees to access its applications and communication functions, such as making and receiving calls through mobile devices or computers. Moreover, the data being transmitted via VoIP is generally encoded and compressed, which makes VoIP cheaper and faster than traditional landline communication services and also offers better call quality. Further demanding no physical network infrastructure, VoIP is more cost-effective, scalable, flexible, and reliable than its landline counterpart. And thanks to evolving technology, VoIP systems have now become the de facto standard for all startups, irrespective of their size.
7 Reasons Why IP Telephony Is Best for Startups
1. Improved Accessibility:
IP telephony does more than just cater to your desire to work from anywhere. It improves the way your employees communicate – both on a personal and professional level. On a personal level, it allows team members to get in touch with their colleagues, even when they are traveling, relaxing at home, or busy with an important project, without having to disrupt their productivity. And on a professional level, IP telephony allows for improved efficiency and productivity – fewer distractions, faster calls, and clearer lines of communication are just the beginning.
2. Ease of Implementation:
VoIP is extremely simple to use and even easier to implement. As these communication systems are hosted on the cloud, they can be accessed from anywhere and will never demand any hardware or specialized software installation. And with automated features, advanced call answering, and advanced user interfaces for interaction, VoIP brings the speed and simplicity needed for startups to make the most of their limited resources.
Businesses and startups in today’s highly competitive marketplace cannot maintain the same old infrastructure that high-cost traditional landlines provide. And thanks to VoIP, which is low-cost and scalable, startups can quickly ramp up communication infrastructure and easily reduce operating costs by 70%. With such massive cost savings, startups can now set aside the necessary resources to invest in other areas of development and expand their business without compromising on communication quality and reliability.
When a company expands, the need for communication grows. Who wants to be on the receiving end of phone calls when everyone on the line is vying for your attention? Business phone provider services can contain these growing pains by allowing startups to scale with ease. When companies quickly expand their reach into new markets and acquire new clients, IP telephony effectively scales with them. You can wait to get more employees or accept more calls from customers, but why when you can just open up new channels of communication without extra work or wait for departmental signoffs?
5. Automated Assistance When Agents Are Busy:
Every business hopes to provide its customers with the best service possible. However, employees cannot be available during off-hours and the days off. Depending on the type of business, some key questions will most likely be asked by your customers in a specific order. Certainly, the process could be streamlined with VoIP technology so that callers receive automated responses that offer them detailed and to the point information on your office hours, business holidays, and upcoming company events. After answering these frequently asked questions, if needed, a call handler could route each call to an available customer service representative – and all with just a few clicks of a button.
6. Enhanced Workflow Integrations:
When it comes to providing world-class customer support, today’s agents are confronted with numerous challenges. Not only are they held accountable for slow response times and missed calls, but they are also expected to find ways to streamline call handling and enhance the customer experience. IP telephony integration with customer service software ensures seamless call handling processes, increased productivity, and better customer satisfaction without needing to scale infrastructure.
7. Improved Customer Experience:
If you run or manage a business, then customer experience is critical. Every customer interaction counts because, at some point, they’ll decide whether they want to continue doing business with you. With VoIP, your customers can get quality support when they need it – and even better, your staff can close the deal with a personal touch. Not only does VoIP help your agents identify the type of call they’re receiving, but it also gives them a look into their customer’s personality, interests, and more to help them build a rapport with the caller. This, combined with tools like VoIP-Powered CRM Software, allows for efficient organization and smoother customer interaction.
Conclusively, IP telephony for startups improves not only productivity but also the way they interface with customers. Bringing in affordable communication and improved collaboration, IP telephony for startups also provides a range of features that make them more productive, accessible, and valuable to their customers. With such clear benefits, IP telephony makes the most of startups; no wonder it is the choice of startups all over the world.