How Longhorn Steakhouse Increased Revenue and Customer Satisfaction with a Smarter Internet Solution

Learn how Longhorn Steakhouse slashed costs, eliminated outages, and boosted customer satisfaction with Vivant's smart connectivity solution. Get the inside story!
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Many restaurants fall victim to unreliable internet connections, leading to lost revenue, credit card processing issues, and unhappy customers. Longhorn Steakhouse was in this exact situation – but they found a way to turn things around. This blog post explores how Longhorn Steakhouse partnered with Vivant to cut costs while achieving 100% uptime with a future-proof internet solution.

The Challenge: Expensive and Unreliable Internet

Longhorn Steakhouse relied on a single, expensive dedicated fiber connection. While fiber is often reliable, outages did happen. These outages had serious consequences:

  • Lost online orders: Unable to process transactions
  • Missed reservations: Customers couldn’t book online
  • Credit card processing failures: Increased risk of declined payments
  • Downed phones: Loss of communication with customers

The Solution: Dual Connection With Failover and Managed Infrastructure

Vivant implemented a comprehensive solution to address Longhorn Steakhouse’s challenges:

  • Cost-effective broadband: Vivant replaced the costly fiber with a faster, more affordable broadband connection.
  • LTE failover: Added a cellular LTE connection for seamless backup when broadband experiences disruptions.
  • PCI-compliant firewall: Provided security for sensitive data while maintaining cost savings.
  • Managed network infrastructure: Vivant installed managed switches and Wi-Fi, giving them proactive control and monitoring.

The Results: Increased Revenue, Reliability, and Satisfaction

This transformation brought significant benefits to Longhorn Steakhouse:

  • 100% Uptime: Zero major outages in four years.
  • 22% cost reduction: Significant monthly savings.
  • Increased revenue: Minimized losses from online orders, reservations, and credit card processing.
  • Improved employee satisfaction: Staff no longer scramble during outages.
  • Happier customers: Consistent online ordering and a seamless experience.

How Vivant Guarantees 100% Uptime

Vivant’s Smart Connect solution is the key to guaranteeing uptime:

  • Proactive monitoring: Tracks the primary internet connection (AT&T, Spectrum, etc.) around the clock.
  • Automatic failover: Switches to the LTE backup instantly in case of primary internet issues.
  • Comprehensive hardware: SmartCONNECT firewall and dual SIM cards (AT&T and Verizon) provide robust redundancy.


LongHorn Steakhouse Logo

Longhorn Steakhouse’s story shows restaurants don’t have to accept unreliable internet. By partnering with Vivant, they achieved the cost savings, reliability, and customer satisfaction essential to thriving in a digital world.

Is your restaurant suffering from internet outages as Longhorn Steakhouse did? Contact Vivant today to explore how we can optimize your connectivity and increase your bottom line!

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