PCI Compliance for Phone Payments: What Every Business Needs to Know
If your business takes credit card payments over the phone, you are subject to PCI DSS (Payment Card Industry Data Security Standard) requirements — regardless of your size. Failing to comply can result in fines, increased processing fees, and devastating liability in the event of a data breach.
The Core Problem with Phone Payments
Most business phone systems record calls by default. When a customer reads their credit card number aloud, that number is captured in your call recording — creating a PCI violation. This is one of the most common compliance gaps for businesses that don’t realize it’s happening.
How Vivant’s PCI Compliance Service Solves This
Vivant’s PCI compliance service automatically pauses call recording when a customer enters their payment information and routes the transaction through a certified payment gateway. Your staff never hears or handles the raw card data. Your recordings stay clean. Your business stays compliant.
