HIPAA-Compliant Phone Systems for Healthcare Practices
Healthcare practices that communicate with patients over the phone — for appointments, test results, billing, or any health-related information — must do so in compliance with HIPAA (Health Insurance Portability and Accountability Act). Your phone system plays a critical role in maintaining this compliance.
What HIPAA Requires from Phone Systems
- Encrypted transmission of any communications involving Protected Health Information (PHI)
- Access controls to limit who can listen to call recordings
- Audit logs showing who accessed call recordings and when
- Business Associate Agreements (BAAs) with any third-party vendors who process PHI
- Secure voicemail that doesn’t expose PHI to unauthorized parties
Vivant works with healthcare practices to ensure their communications infrastructure meets HIPAA requirements. Contact us for a healthcare compliance assessment.
