Phone System Analytics Hub
Phone System
Admin Portal
This is the war room where you see everything about your company’s communication
We use our own products including this robust dashboard and metrics internally in order to provide our customers a better experience. So we clearly understand the value and importance of having actionable reports at your fingertip. We emphasize actionability because we strongly believe that reports should allow decision making to be easier.
Call Statistics
The report offers a clear snapshot of all the incoming calls you received throughout the week. But here’s where it gets even more valuable: flip the chart, and you’ll uncover the busiest time of each day.
This data is a game-changer, helping you fine-tune your staffing schedule for maximum efficiency.
Top 10 Extensions
This report helps you pinpoint your top users or employees who are most engaged with your phone system, answering customer calls. It tracks inbound, outbound, and missed calls for each person, giving you a clear picture of who’s been the most active in delivering outstanding customer service.
Top 10 Extensions
This report helps you pinpoint your top users or employees who are most engaged with your phone system, answering customer calls. It tracks inbound, outbound, and missed calls for each person, giving you a clear picture of who’s been the most active in delivering outstanding customer service.
Call Status
Here’s a comprehensive overview of your inbound call activity, showing you exactly how many calls were answered, how many were missed, and how many were sent to voicemail. It’s the perfect way to track call performance and identify areas for improvement.
Missed Call Reasons
Missing critical incoming calls can lead to potential losses, so understanding why they were missed is crucial. This report helps you uncover the reasons, including:
- Customers hanging up when the interactive voice response began.
- Calls slipping through the cracks, even when your staff wasn’t busy.
- Calls missed because a user was on “Do Not Disturb.”
- Calls abandoned after being transferred to a user.
By pinpointing these issues, you can take action to reduce missed opportunities and improve customer experience.
Missed Call Reasons
Missing critical incoming calls can lead to potential losses, so understanding why they were missed is crucial. This report helps you uncover the reasons, including:
- Customers hanging up when the interactive voice response began.
- Calls slipping through the cracks, even when your staff wasn’t busy.
- Calls missed because a user was on “Do Not Disturb.”
- Calls abandoned after being transferred to a user.
By pinpointing these issues, you can take action to reduce missed opportunities and improve customer experience.
Top 10 Ring Groups & Ring Groups Call Status
These reports are key to evaluating the number of calls each staff member answered. Each ring group represents a department or sub-department, with users as the staff members within them.
The Top 10 Ring Groups report breaks down the number of users in each group and provides insights into how many calls each one answered, giving you a clear picture of performance across your teams.
Ring Group User Productivity
This report takes a closer look at staff productivity in handling customer calls, offering detailed data on how each user performed. It shows both the number and percentage of calls for each user that were:
- Answered promptly.
- Missed because the user was busy.
- Missed even when the user wasn’t busy.
- Not answered due to unavailability.
- This breakdown helps you spot trends and identify opportunities to improve response times and efficiency.
Ring Group User Productivity
This report takes a closer look at staff productivity in handling customer calls, offering detailed data on how each user performed. It shows both the number and percentage of calls for each user that were:
- Answered promptly.
- Missed because the user was busy.
- Missed even when the user wasn’t busy.
- Not answered due to unavailability.
- This breakdown helps you spot trends and identify opportunities to improve response times and efficiency.
Ring Group Hourly Call Analysis
The Hourly Call Analysis report provides a detailed look at staff productivity by the hour, giving you an hour-by-hour breakdown of calls answered within each ring group. You can even drill down further to analyze the performance of individual users within a department during specific times of the day.
With this information, you can determine if you’re understaffed, or if reallocating users to different departments could boost efficiency.
Tag Statistics & IVR Statistics
When bombarded with incoming customer calls, it’s essential for your staff to tag each call by department to stay organized and efficient. The Tag Statistics report not only shows all your incoming calls by category, but also helps identify repetitive tasks that could easily be automated.
Meanwhile, the IVR Statistics report takes it a step further, breaking down how many calls were routed to each automated response, giving you an idea of target areas to streamline productivity.
Tag Statistics & IVR Statistics
When bombarded with incoming customer calls, it’s essential for your staff to tag each call by department to stay organized and efficient. The Tag Statistics report not only shows all your incoming calls by category, but also helps identify repetitive tasks that could easily be automated.
Meanwhile, the IVR Statistics report takes it a step further, breaking down how many calls were routed to each automated response, giving you an idea of target areas to streamline productivity.
Built-in Phone System
Stay connected wherever you are with Vivant’s built-in phone system, designed to keep you in the loop even on the go. With this integrated web phone, you can:
- Make and answer calls directly from your admin dashboard.
- Effortlessly connect and transfer calls between teams—sales, accounting, and beyond.
- Access all the classic features of a desk phone: check call logs, track contacts, listen to voicemails, and more.
It’s your all-in-one solution for seamless business communication.
Contact Us Today
Need a reliable, affordable, and secure business connection?
You deserve the best and so do your customers. Reach out to us today to discuss your business needs. We will give you a free consultation on what your business needs to succeed. Book your consultation today and connect with success.