- Built for Healthcare Providers
Protect every patient interaction from costly downtime
Downtime means missed appointments, frustrated patients, and lost revenue. Vivant keeps your practice connected, even when carriers or networks fail.
- No outages
- No scrambling
- No lost revenue
- No outages
- No scrambling
- No lost revenue
Downtime cost calculator
How much money are you losing to outages?
See what a year of outages costs your medical practice in disrupted patient care and idle staff.
Your numbers
Trusted by businesses nationwide
- What operators say
What healthcare operators say about Vivant.
Before Vivant, internet outages meant dropped calls, constant disruptions in online consultations, and failed payment transactions for Gateway Diagnostic Imaging. But ever since switching to Vivant, the company saves 13.5% in monthly costs.
Vivant eliminates pain points experienced every day — internet going down, PCI compliance penalties, angry customers due to order errors. It is the best business decision I ever made.
Brandt Bacus
Jimmy Johns
Roland Chavera
Dave's Hot Chicken
Friday nights used to mean panic — outage alerts, frozen orders, losses across all 20 locations. Vivant turned our biggest headache into our easiest win, adding $50,000 in recovered revenue.
Jason Owenby
Jack Brown's Beer & Burger Joint
- THE RISKS OF INACTION
Every patient call and every claim depends on your connection.
You invest in great care and a well-trained team. Then a single hardware failure takes down your phones, EHR and scheduling. Here is what is at stake.
Most healthcare organizations don't realize how much revenue they're losing while it's happening.
That’s Why Vivant Exists — we eliminate single points of failure so your practice stays operational, even when providers fail.
Phone outage during clinic hours.
Patients who can't get through book with another practice.
Missed appointments
EHR & practice systems stop.
Charts, e-prescribing and insurance verification all depend on your connection.
Care delays
Insurance verification stalls.
Eligibility checks and claim submissions stop, delaying check-ins and payments.
Clinical operations
Payment processing goes offline.
Copays and patient payments fail at the front desk until you're back online.
Revenue impact
- The Cost of Downtime
Every patient call and every claim depends on your connection.
You invest in great care and a well-trained team. Then a single hardware failure takes down your phones, EHR and scheduling. Here is what is at stake.
Payment processing goes offline
EHR & practice systems stop
CARE DELAYS
Phone outage during clinic hours
MISSED APPOINTMENTS
Hours wasted on support calls
OPERATIONAL CHAOS
Your front desk and clinical staff are not your IT support team. They should be with patients.
Operational Impact
LOST REVENUE
Staff spend time troubleshooting instead of serving customers.
Revenue lost during an outage is unrecoverable.
Nobody comes back tomorrow to place the order they couldn't place today.
- The Causes of Downtime — The Problem
Single Points of Failure Cause Substantial Revenue & Profit Loss.
- Testimonials
What healthcare operators say about Vivant.
- The Solution
One Partner. Zero Outages.
Complete Accountability.
- One Partner
- One bill
- One number to call
- One Partner
- One bill
- One number to call
- The Problem
- Before Vivant
Juggling carriers, support tickets, and conflicting answers
Internet, backup, phones, and network each sit with a different provider and a different support line.
No accountability — finger-pointing between vendors
When something breaks, every vendor blames the other while patients wait.
Staff troubleshooting outages instead of serving patients
Your front desk sits on hold with vendors instead of checking in patients.
Single points of failure across your infrastructure
One failed line or router can take down phones, EHR access and payments at the same time.
No certainty — just hoping systems stay online
No standard, no visibility, no way to fix one location without touching them all.
- The Fix
- With Vivant
One partner responsible for keeping your organization connected
Automatic failover keeps your phones, EHR access and payments online.
No finger-pointing. No vendor chaos. No excuses.
We own internet, backup, voice, and network as a single managed service. If it touches your network, it is on us to fix.
Revenue Protection — appointment schedules keep moving, patient calls keep flowing
Appointment lines and front-desk payments keep working through an outage.
Fewer Operational Disruptions — technology failures stop creating chaos
Proactive 24/7 monitoring catches and fixes problems, often before you do.
More Time For Patient Care — less troubleshooting, more patient service
Your staff spend their time with patients, not troubleshooting technology.
- The Vivant Advantage
Stay HIPAA Compliant Without Slowing Down Patient Care
HIPAA-Compliant Firewall, Installed and Maintained
We install and maintain a professional-grade firewall built to PCI and HIPAA standards, with lifetime support, so patient records and payment data stay protected without your staff having to manage it.
Network Segmentation to Isolate Patient Data
We separate patient data, payment transactions, and guest Wi-Fi onto different segments of your network, so a breach in one area can't spread across the rest of your practice.
Continuous Vulnerability Monitoring
We run the required quarterly vulnerability scans and proactively patch new threats as they emerge, keeping your compliance log current so you're covered if you're ever audited.
Compliance Documentation Handled For You
We determine your compliance level, walk you through the self-assessment questionnaire, and prepare the documentation your payment processor or auditor requires — no guesswork on your end.
- Pricing
Choose The Right Level Of Protection
Simple per-location pricing — every plan is built to eliminate single points of failure.
Essential Protection
from
$350
Per Month · Per Location
Single-location healthcare practices and growing clinics.
Services Included
- Managed Internet Oversight
- Backup Connectivity Protection
- Business Phone Continuity
- Proactive Monitoring
- Dedicated Support Access
- Revenue Protection
Most Popular
Hybrid Protection
from
$450
Per Month · Per Location
Medical offices, dental groups, imaging centers, specialty practices, and multi-location healthcare organizations.
Services Included
- Advanced Failover Systems
- Enhanced Monitoring
- Multi-Location Continuity Support
- Strategic Account Management
Automated Protection
from
$900
Per Month · Per Location
Hospitals, surgery centers, large healthcare groups, urgent care networks, and mission-critical operations.
Services Included
- Automated Business Continuity Systems
- Intelligent Network Failover
- Enterprise Redundancy Architecture
- Premium Priority Support
- COMMON OBJECTIONS WE HEAR
But what if…
We Already Have
An IT Company
The reality
You're supposed to. Most of our clients have internal IT teams or external IT providers. Vivant doesn't replace them. We solve a specific problem: eliminating connectivity-related downtime that most IT companies aren't structured to guarantee. That's why many IT providers refer clients to us.
Our Current Provider Is Less Expensive
The reality
For most healthcare organizations, a single outage can cost more than months of preventative protection. The real question isn't what redundancy costs. It's what downtime costs.
Switching Sounds
Complicated
The reality
We handle planning, implementation, testing, deployment, and validation from start to finish. Your team stays focused on patients while we manage the transition.
We Rarely Experience
Outages
The reality
Most organizations say the same thing — right up until the outage that disrupts an entire day of operations. Redundancy isn't about responding after failure. It's about preventing failure from impacting your business.
We're Only One
Location
The reality
One location still depends on phones, internet access, scheduling systems, and patient communication. The impact of downtime isn't determined by size. It's determined by dependence.
How Do We Know
This Will Work?
The reality
Our customers have operated on Vivant's protected network infrastructure for years without experiencing operational downtime caused by provider failures. We back that confidence with a written guarantee.
- Our Guarantees
Six outcomes, guaranteed.
Why Healthcare Organizations Choose Vivant
01
Revenue Protection
Keep appointment schedules moving, patient calls flowing, and revenue-producing activities operating during provider outages.
02
Fewer Operational Disruptions
03
More Time For Patient Care
04
True Redundancy
05
Proactive Monitoring
06
Single Provider Accountability
- Complimentary Healthcare Assessment Bonuses
When you schedule your assessment, you'll receive:
VALUE: $1,500
Outage Risk Assessment
Identify hidden vulnerabilities that could impact patient care and revenue.
Value: $1,200
Cost Optimization Review
Discover opportunities to improve reliability while reducing unnecessary spending.
Redundancy Readiness Plan
Receive a customized continuity roadmap tailored to your healthcare organization.
Compliance Risk Review
Identify operational and security gaps that may expose your organization to unnecessary risk.
Total Bonus Value: $6,545
Included at no cost when you schedule your assessment
- What's Included
Everything your healthcare organization
needs to stay operational.
True Redundancy
Multiple layers of protection keep your practice operating even when providers experience outages.
Intelligent Failover
Critical systems automatically switch to backup services without disrupting patient care.
Managed Phone Systems
Patients can reach your office when they need you most.
Proactive Monitoring
Potential issues are identified and resolved before they become business disruptions.
Dedicated Support Team
Fast access to specialists who understand healthcare operations and continuity requirements.
Single Provider Accountability
One team owns the outcome from deployment through ongoing support.
- See Success In Action
Watch how customers transformed their operations with Vivant
This Jimmy John's Operator Chose Vivant To Never Lose Money | Doug
This Restaurant Operator Saved $4,000 a Day in Outage Costs with Vivant | Mike Rupert
Why This Franchisee Runs Dave’s Hot Chicken & Blaze Pizza on Vivant
Why This Operator of 12 Jimmy John's Wants Every New Business to Choose Vivant
- Don't Wait For The Next Outage
Protect Your Revenue. Protect Your Patients. Protect Your Operations.
The next outage won’t announce itself. It will happen during a busy morning. A full schedule. A critical patient call. A high-volume day your team can’t afford to lose. The best time to protect your organization is before the disruption happens.
- 100% UPTIME GUARANTEE
- 99% Client Retention
- $10,000–$100,000 written guarantee
- No internet outages — guaranteed
- 100% UPTIME GUARANTEE
- 99% Client Retention
- $10,000–$100,000 written guarantee
- No internet outages — guaranteed
