Central Command Center
Central
Command Center
This is the war room where you see everything about your company’s communication
We use our own products including this robust dashboard and metrics internally in order to provide our customers a better experience. So we clearly understand the value and importance of having actionable reports at your fingertip. We emphasize actionability because we strongly believe that reports should allow decision making to be easier.
Call Statistics
Quickly see how many calls were received, how many were made, more importantly, how many calls were missed. Go ahead and hit that cool button to flip the chart and see the magic behind the scenes, the beautiful graph flips over and wola, now you’ve got the busiest times of the day for every day of the week
Track your top performers, who is answering the most number of calls, who are your best sales people making the most number of calls, how long are they on the phone and again most importantly, who is missing the most number of calls
Busiest time of the day
The idea is to adjust based on # of calls after hours, weekends and etc
Busiest time of the day
The idea is to adjust based on # of calls after hours, weekends and etc
Call Status
Missed calls are revenue lost, poof, gone. This beautiful report shows you if you are losing money by missing calls. Furthermore, you can track the reasons and take action to stop the revenue loss. See the next report.
Missed Call Reasons
We took Call Status to an extremely actionable level. A call was missed? Why? Here are the answers in a beautiful report. Missed because staff were busy? This means business is booming, and hiring more staff. Missed because the staff ignored it?
Yeah, happens, just need to re-train staff and inform them of the importance of excellent customer service. Missed because the customer hung up? Operationally your call tree is flawed and just needs some tweaking. You get the point, Actionable Data that you can make decisions
Missed Call Reasons
We took Call Status to an extremely actionable level. A call was missed? Why? Here are the answers in a beautiful report. Missed because staff were busy? This means business is booming, and hiring more staff. Missed because the staff ignored it?
Yeah, happens, just need to re-train staff and inform them of the importance of excellent customer service. Missed because the customer hung up? Operationally your call tree is flawed and just needs some tweaking. You get the point, Actionable Data that you can make decisions
Top Ring Groups
Which departments have the most number of calls, what is the distribution of your calls among your sales, accounting and support department? The answers are clearly in front of you without even running a report.
Ring Group Statistics
Review each department’s number of calls, drill down and find out which one of your employees is responsible for the success and failures with that department. Which ones are on top of their game and answering all the calls and which ones are slacking off and stressing out the rest of the team.
If you have multiple offices, you are going to love this, a breakdown of calls among all your offices so you can see which ones are the busiest and which are the slowest.
Ring Group Statistics
Review each department’s number of calls, drill down and find out which one of your employees is responsible for the success and failures with that department. Which ones are on top of their game and answering all the calls and which ones are slacking off and stressing out the rest of the team.
If you have multiple offices, you are going to love this, a breakdown of calls among all your offices so you can see which ones are the busiest and which are the slowest.
Tag Statistics
Free your staff from repeated tasks This report tells you the reason why every call was made and how to automate repeated tasks.
This is the steroids you use to pump efficiency to the extreme. You know exactly why your customers are calling in or why your staff is making so many outbound calls! Imagine the endless possibilities; add new IVR trees to free up staff for those simply asking for directions or send them a text with directions to your office, or send a text message to those who are trying to place an order online, or implement a DIY procedure for intaking information so your staff can save time. Again, we are serious, the possibilities are endless.
IVR statistics
Google Analytics for your company!
Whew, this killer graph has never been seen in the wild, we aren’t kidding, we challenge you to find another company who has this killer function. What does it do? Gives you a live customer journey throughout your phone system. Tells you exactly why your customers are calling in, which options they are choosing and which call flows are they taking to get to a live agent or solve their problem. This is the beast that you must have if you are operating a multi-department company.
IVR statistics
Google Analytics for your company!
Whew, this killer graph has never been seen in the wild, we aren’t kidding, we challenge you to find another company who has this killer function. What does it do? Gives you a live customer journey throughout your phone system. Tells you exactly why your customers are calling in, which options they are choosing and which call flows are they taking to get to a live agent or solve their problem. This is the beast that you must have if you are operating a multi-department company.
Contact Us Today
Need a reliable, affordable, and secure business connection?
You deserve the best and so do your customers. Reach out to us today to discuss your business needs. We will give you a free consultation on what your business needs to succeed. Book your consultation today and connect with success.