Business Text Messaging
Business Text and Picture
Messaging
This is a game changer so it needs its own page, and its own introduction to show case the benefits that will help you take your business to another level. We use our own products including this robust text messaging functionality internally in order to provide our customers a better experience.
Business Class Text & Picture Messaging
In addition to voice calls, you can now use Vivant’s system call to text your customers! Imagine the endless possibilities here, confirm appointments, get pictures for troubleshooting or for claims, send knowledgebase articles directly to the customers mobile phone and so much more.
Send documents, pictures, simple text message, all from one platform, unified with your voice system
Use Multiple Numbers
Easily sort your text messages by your business numbers. This is especially useful when you have multiple offices or multiple incoming phone numbers per department. Never mix up or make any mistakes.
Use Multiple Numbers
Easily sort your text messages by your business numbers. This is especially useful when you have multiple offices or multiple incoming phone numbers per department. Never mix up or make any mistakes.
Team & Individual Templates
Templates help you save time and always do the same mundane tasks perfectly. Create individual templates that are for one user or create team templates that all users can share. These can be for input forms, for confirmation of an upcoming appointment or even request for feedback from your customer!
Scheduled Messaging
This is where it gets very interesting, you ever promised someone that you were gonig to follow up with them in a week and things just happened? Well with scheduled messaging, nothing gets in the way. Schedule the follow up text message and forget about it. Type in what you want to send next week, schedule it and the text will go out at exactly at the time you promised.
Scheduled Messaging
This is where it gets very interesting, you ever promised someone that you were gonig to follow up with them in a week and things just happened? Well with scheduled messaging, nothing gets in the way. Schedule the follow up text message and forget about it. Type in what you want to send next week, schedule it and the text will go out at exactly at the time you promised.
Business Text Messaging must have accountability
See who has communicated with the customer, read all private notes within your text conversation and when the matter is dealt with, mark it as resolved so everyone knows it is taken care of.
Internal Notes & Communication
Need to add notes about history of the customer? Notify your team members of important information? Add a private note to any text message and it will always be there as reference for everyone to see. Keep your entire team’s internal communication right in the text message and deliver stunning customer service unmatched by your competitors.
Internal Notes & Communication
Need to add notes about history of the customer? Notify your team members of important information? Add a private note to any text message and it will always be there as reference for everyone to see. Keep your entire team’s internal communication right in the text message and deliver stunning customer service unmatched by your competitors.
Auto Responders Integrated to Voice Calls
Getting too many calls from customers asking for directions, menu, making reservations, or placing an order? Automate it in no time. Thank you for calling Vivant, if you would like directions to our office, press 1 and i will text you a link to our address along with directions, if you’d like to view a menu of amazing food with pictures, press 2 and i will text you our menu link, if you’d like to make reservations for our upcoming event, all you need to do is press 3 and a magical link will be texted, okay you get the point, if a human can do it, a computer can do it 10x better 10x cheaper.
Contact Us Today
Need a reliable, affordable, and secure business connection?
You deserve the best and so do your customers. Reach out to us today to discuss your business needs. We will give you a free consultation on what your business needs to succeed. Book your consultation today and connect with success.