Why Do Missed Calls Happen?
Missed calls occur for several reasons, including:
- Preoccupied Employees: In small or medium-sized businesses, employees often juggle multiple roles. As a result, they might miss incoming calls during meetings, lunch breaks, or other responsibilities.
- Insufficient Staffing: Even if your employees answer the phone promptly, high call volumes can overwhelm them. Customers placed on hold or getting a busy signal may hang up and turn to your competitors.
- After-Hours Calls: Businesses often lose potential customers after hours. While voicemail may work for some, many clients expect 24/7 service, especially in today’s competitive environment.
- Technical Glitches: Missed calls can also result from outdated technology or insufficient phone system features like call forwarding, hold queues, or auto-attendant capabilities.
Vivant VoIP: The Solution to Missed Calls
A modern VoIP phone system, like Vivant’s, helps solve these issues by offering advanced features and analytics to keep your business connected.
- Find Me/Follow Me: Ensure you never miss an important call by forwarding calls to multiple devices, such as office, mobile, or home phones, in sequence.
- Simultaneous Ring: When this feature is enabled, all your phone numbers (office, mobile, home) ring simultaneously, so you never miss a customer call.
- Auto-Attendant: Automate incoming call management by using a virtual receptionist to route calls, even outside of business hours.
- Call Group: Route incoming calls to a team of employees, ensuring that the first available representative handles the call.
VoIP Analytics by Vivant: Turn Data into Action
With Vivant’s VoIP Analytics, you can collect, track, and analyze data on key performance indicators (KPIs) to improve client experiences and operational efficiency. Key metrics include:
- Inbound and outbound calls
- Calls answered vs. missed
- Internal and external calls
By analyzing this data, you can make informed decisions to reduce missed calls and increase productivity.
The High Cost of Missed Calls
Missed calls have tangible effects on your business. Studies suggest that businesses lose thousands of dollars in potential revenue from missed opportunities, especially when customers turn to competitors. Startups and small businesses are particularly vulnerable, as every call counts.
Stop Missing Phone Calls with Vivant VoIP
VoIP technology eliminates excuses for missing important calls. Using Vivant’s VoIP features such as Find Me/Follow Me,Auto-Attendant, and Simultaneous Ring, you can guarantee that every call is answered, improving customer satisfaction and increasing profitability.Contact us today to learn how Vivant’s VoIP business phone solutions can help ensure your business never misses an opportunity.
