What is a hosted PBX system?
A hosted PBX system is a cloud-based phone system that enables communication from within and outside an organization. Using Vivant’s world-class hosted PBX services means that you are essentially migrating your business communication from rigid onsite infrastructures to the cloud.
That’s right, all the telephony services for your business will be delivered entirely via the internet. Right off the bat, you’ll be saving yourself from the extensive hardware and software costs that traditional PBX business phone systems require.
Not only that but using Vivant’s hosted PBX solutions will spare you the hassle of spending time and money monitoring your on-premise PBX system or paying expensive service call fees just to make simple changes to your phone system.
At Vivant, we provide a 100% hands-off PBX solution to our clients so they can focus on their business while we provide you with business phone services with a 100% uptime guarantee. In addition, with our free support and maintenance, never pay for changes to your system or the maintenance cost of the system.
4 reasons why a hosted PBX system is right for your business
- Keeps costs low and predictable:
In these uncertain times, costs are a huge consideration for any serious business owner. Fortunately, using a hosted PBX system will eliminate your long-distance cost and reduce your international call costs. The fact that calls are made over the internet means that they are practically toll-free.For businesses who regularly make national and international calls as part of their day-to-day operations, this is certainly welcome news.There are multiple cost benefits of switching to Vivant’s hosted PBX solutions instead of using conventional phone services.For starters, using a hosted PBX system virtually eliminates having to make significant upfront investments in bulky telephone systems. Not only do these systems take valuable time and space to install, but they will also need to be maintained periodically.Of course, that may often require having to pay someone who is trained to conduct maintenance updates.At Vivant, we provide the hardware, software, and implementation services to get you up and running within a few short days. You run your business and we’ll take care of operating and maintaining your business phone service.
- Your PBX system will grow with your business:
The process of onboarding new staff members to an organization is notoriously slow and resource-intensive. This may put businesses at a disadvantage especially when they need to scale up or down quickly in response to current business conditions.If you’re stuck using a traditional business phone system, adding a new user would require installing new phone lines and the collaboration between different staff members.Luckily, Vivant’s hosted PBX solutions make the process of adding or removing staff quick and pain-free. Unlike traditional business phone systems, a virtual system can be scaled up on-demand effortlessly.Just buy as many phones that you need and simply plug into the internet connection to add the line to your system.If your business is expanding its presence with new office locations and additional staff, you can rest easy knowing that your communications capabilities will remain secure and reliable. Connecting additional offices is just as simple and all of your team will be connected as if they are in the same office.
- Remote working made easy and efficient:
One of the reasons that make Vivant’s hosted PBX system a top choice for local businesses is the flexibility and security it provides to employees working from remote locations.By simply using Voice Over Internet Protocol (VoIP), an employee can have their calls forwarded to their phone, laptop, or any other device.Vivant’s hosted PBX system helps you boost employee productivity by letting remote employees communicate and collaborate seamlessly with their work colleagues. In addition, you can rest easy knowing that your remote workers are projecting the right image for your business regardless of their location.When you use a cloud-based PBX, the office becomes wherever your employee happens to be located. Even if they are located across the globe, employees will maintain access to all the tools they need to carry out their work.
Built-in analytics allows you to monitor all employees including remote employees’ productivity to see how many calls they have made, answered, missed calls and a visual graph of hourly productivity throughout the day
- Ensures business continuity:
Life is full of unexpected events and they can sometimes force a disruption in the operations of a business. While many big corporations may be better able to weather the storm, the effects of disruption on smaller businesses can be devastating.You never know when disaster can strike but here are a few reasons why they happen:
Natural disasters (like storms and earthquakes).
Technology system breakdowns.
Communications systems breakdowns.
Security breaches (hacks and software viruses).
That’s why having a robust, secure, and effective hosted PBX system as provided by Vivant can help ensure business continuity for your firm. When you use Vivant PBX solutions, there is no need to worry about any physical equipment on the premises of your firm. That’s because there isn’t any equipment.Our hosted services mean that we keep all the necessary hardware in safe storage and with expert personnel to keep them up-to-date.Should your business go through an unfortunate natural catastrophe, you can rest easy knowing that your communications system is still up and running as if nothing ever happened.
Hosted PBX systems are quickly being adopted by local businesses for the amazing benefits they offer, including the ones outlined above. The changes we’ve experienced these last few years have had consequential changes with how businesses are run and operated. 2
Switching to a cloud-based PBX service by Vivant is one of the most effective and cost-efficient ways to stay competitive in 2021 and beyond.
Read this blog: What to Consider When Choosing a VoIP Phone System