Reliability & Geo-Redundancy
Our HAFT architecture runs across multiple U.S. regions and reroutes traffic automatically, backed by a 100% uptime SLA.
Business Phone System Provider in Dallas–Fort Worth
Missed calls and phone outages mean lost sales. Vivant’s cloud-based phone system keeps your team connected across Dallas–Fort Worth with a 100% uptime SLA, free number porting, and local support from our Dallas headquarters.
- 100% uptime SLA
- Free number porting
- Local DFW support
Get a Free Cost Analysis
Find out how much you're overspending on your internet and phone service.
Your information is kept private and secure
Trusted by leading brands
Cloud-based business phone
Business Phone System Built for Dallas–Fort Worth
A fully managed cloud phone system with every feature included. No add-on fees, no required hardware, and one team to call when you need help.
Desk, Mobile & Software Phones
Every user gets a desk phone option, mobile app, desktop softphone, and webphone at no additional cost.
Free DFW Number Porting
We port your numbers, including 214, 469, 972, 945, 817, and 682, at no cost and coordinate with your current provider.
Live Support & Free Updates
Real people, no bots or hold queues. 24/7 proactive monitoring and free lifetime support.
Remote & International Teams
Remote staff keep the same extension and features, on one system and one bill.
Admin Control & Calling Features
Manage users and routing instantly. IVR, ring groups, call recording, and business texting included.
Command Center
Vivant Admin Portal: Complete Visibility Over Every Call
One dashboard for your whole phone system, across every DFW location. We use this same dashboard inside Vivant, so every report is built to be actionable.
Call StatisticsWeekly call volume and the busiest time of each day.
Top 10 ExtensionsInbound, outbound, and missed calls by user.
Call StatusAnswered, missed, and voicemail at a glance.
Missed Call ReasonsWhy calls were missed, so you can fix it.
Ring Group Call StatusHow each department handles its calls.
Ring Group User ProductivityHow each person in a group responds.
Hourly Call AnalysisSpot understaffed hours by ring group.
Tag & IVR StatisticsCalls by category and IVR option.
Built-In Phone SystemMake, answer, and transfer calls from the dashboard.
IVR Call Routing
Smart IVR Call Routing for DFW Businesses
IVR is an automated phone menu that routes callers by key press or voice, so they reach the right person on the first try. It’s included, and you set it up from your dashboard with no hardware or technician visit. A real person from our team can help build your menu.
- Faster call handling
- Fewer missed calls
- After-hours coverage
- Multi-level menus at no extra fee
Incoming callMain number
- 1ReservationsHost stand
- 2Takeout ordersFront counter
- 3Business hoursRecorded message
Queue / VoicemailIf no one picks up
AI ReceptionistFront desk
Today 9:41 AM
0:03
Hi, I’d like to book a check-up with Dr. Patel this week.
0:05
Happy to help. Dr. Patel has Thursday at 10 AM or 2:30 PM. Which works?
0:03
2:30, please. It’s Maria Lopez, I’m an existing patient.
Thanks, Maria. You’re booked Thursday at 2:30 PM. I’ll text you a confirmation and the intake form.
Appointment booked · Thu 2:30 PM
AI Receptionist
AI Receptionist: Answer Every Call, Even When Your Team Can’t
An optional AI receptionist answers in natural conversation and handles routing, FAQs, appointment scheduling, and messages, so callers never hear a phone ring out.
Use IVR for well-known departments and let the AI receptionist catch everything else, including after-hours calls.
- Answers right away
- Understands the request
- Books, answers, or routes
- Hands off to your team
Industries We Serve
Deep Expertise Across Key Industries
Continuous uptime for business phone systems across the Dallas–Fort Worth metroplex.
Keep Customer Calls Moving During Busy Service
Route reservation and event calls while staff serve guests, with shared extensions and business messaging for follow-up.
Know More about Restaurants phone systems
Keep Your Front Desk Connected to Every Call
Call routing, voicemail, and call history give patient calls a clear path while staff help people at the desk.
Know More about Healthcare phone systems
Connect Every Guest Call to the Right Department
IVR and call transfers route reservation, front desk, and guest service calls to the right department while staff help guests in person.
Know More about Hotels & Hospitality phone systems
Connect Sales and Service Calls to the Right Team
Shared extensions, call transfers, and call history send sales and service calls to the right team.
Know More about Dealership phone systems
Keep Client Communication Connected Across Your Team
Desktop, webphone, and mobile options let consultants and accountants take client calls in the office or remotely.
Know More about Professional Services phone systems
Connect Your Office, Dispatchers, and Field Teams
The mobile app and business-number calling keep technicians reachable without sharing personal numbers.
Know More about Home Service phone systems
Switching is simple
How Switching to Vivant Works
1
Book a Free Consultation
Tell us about your locations, phones, and current costs.
2
Port Your Numbers
We port every number at no cost and coordinate with your current provider.
3
Set Up Phones & Devices
Keep your VoIP phones (we reprogram them) or choose new ones. Most single-location installs finish in 1–2 weeks.
4
Get Support for Life
24/7 proactive monitoring and free lifetime support from real people.
Compare
Vivant vs. Legacy Phone Systems vs. DIY VoIP
| Feature | Vivant | Legacy phone system | DIY VoIP |
|---|---|---|---|
| On-site phone hardware | Not required | Required (on-premises system) | Not required |
| Setup & management | Fully managed by Vivant | Vendor or in-house IT | Your team |
| Uptime guarantee | 100% uptime SLA, multi-region | Varies | Varies by provider |
| Recording, texting & analytics | Included, no add-on fees | Varies | Varies by plan |
| Mobile, softphone & webphone | Included for every user | Varies | Varies by plan |
| Number porting | Free | Varies | Varies |
| Support | Live people, DFW-based, free for life | Varies | Varies |
| Contract | No long-term contract | Varies | Varies |
Legacy and DIY columns describe typical setups. Details vary by provider.
DFW Metroplex Coverage
Serving Businesses Across the Dallas–Fort Worth Metroplex
From Downtown Dallas to Fort Worth, and from Arlington up to Frisco and Denton, Vivant delivers a cloud business phone system backed by a 100% uptime SLA. Explore the key areas we support.
Storm-Ready CallingWhen hail, ice, or severe weather knocks out office power, keep answering on the mobile app over cellular.
Every DFW NumberIncluding 214, 469, 972, 945, 817, and 682, ported at no cost.
Every Location, One SystemUnlimited extensions and smart routing across all your DFW sites.
Local DFW SupportLive human support from our LBJ Freeway headquarters in Dallas.
2727 LBJ Freeway Suite 204, Dallas, TX 75234 · (469) 598-1818
Dallas, TexasService available
Don't see your area? Give us a call. We may still serve you!
DFW Business Phone System Pricing
$19/month
Call recording, business texting, IVR, the mobile app, free number porting and lifetime support are all included. No long-term contract.
See Plans & PricingWhy Vivant
Why DFW Businesses Choose Vivant
One provider for phones, internet, and network, with support from real people, not call centers.
100%uptime SLA
20%average phone bill savings
24/7proactive monitoring
$0add-on fees
Vivant is the industry leader you can trust
Check Coverage
Check Coverage & Get a Quote
Complete the form and we'll respond as soon as possible, usually within one business day.
- Phone(469) 598-1818
- Emailsales@vivantcorp.com
Get a Free Cost Analysis
Find out how much you're overspending on your internet and phone service.
Your information is kept private and secure
See what our clients have to say
Businesses that Chose Zero Downtime
Friday nights used to mean panic, outage alerts, frozen orders, losses across all 20 locations. Vivant turned our biggest operational headache into our easiest win, adding $50,000 in recovered revenue.
Jason OwenbyJack Brown's Beer & Burger Joint
Before Vivant, we suffered a loss of $30,000 over three days across our stores because of phone and internet outages. After switching, we have had zero issues. The customer service is fantastic and we are switching the rest of our stores to Vivant too.
Roland ChaveraDave's Hot Chicken
The best vendor partners are like Vivant, you never have to call them, because things always work as they should. Zero outages across 9 locations for 7 years, and $900,000 saved in capital expenditure.
Tim SlaughterCaddo Coworking
The ROI of Reliability: Inside Jack Brown's $50,000 Revenue Gain
Why This Franchisee Runs Dave's Hot Chicken & Blaze Pizza on Vivant
How Vivant Powers 24/7 Connectivity at Caddo's Coworking Space
Rated 4.8 on Google from 69 reviews
Questions
FAQs
Can I keep my existing DFW phone numbers?
Yes. We port every number at no cost, including DFW numbers in the 214, 469, 972, 945, 817, and 682 area codes, so customers reach you the same way they always have.
How does the 100% uptime guarantee work?
Our HAFT architecture hosts the phone system across multiple cloud providers and geographic regions. If any region goes down, traffic reroutes automatically, backed by a formal SLA.
Do I need to buy new hardware?
Not necessarily. Every user gets a free webphone and mobile app. Desk phones are optional, and if you already have VoIP phones, we can reprogram them so you keep your existing hardware.
Can I connect multiple locations across Dallas–Fort Worth?
Yes. Locations anywhere in the metroplex, from Fort Worth to Plano, are unified in a single portal, with one billing account, one support team, and seamless call routing between sites.
Are there extra costs for features?
No. Call recording, business texting, analytics, voicemail to email, the mobile app, webphone, conference rooms, IVR, and ring groups are all included. We do not charge for add-ons.
How long does installation take for a DFW business?
Most single-location installs finish within 1–2 weeks of signing, depending on site readiness and wiring. Multi-location rollouts follow a phased schedule so operations aren't disrupted.
Is a long-term contract required?
No. Vivant offers no long-term contracts, and every plan includes free lifetime support.
How is Vivant different from RingCentral, Vonage, or AT&T?
Vivant is built for small and mid-sized businesses. We offer a 100% uptime SLA, include recording, texting, and analytics without add-on fees, and give you dedicated human support. See Vivant vs. Vonage.