Your VoIP (Voice Over Internet Protocol) phone systems are a vital but often unsung hero in your online business’s success. Consider the case of traditional phone communications: your employees used to spend most of their days at their desks, always available.
Nowadays, it is normal to observe employees working while on the go, whether at a nearby park or a nearby cafe. When you switch to Vivant VoIP (Voice over Internet Protocol) phone systems, your staff will be able to accept calls and voicemails regardless of their location.
Using VoIP phone systems allows you to stay in touch with clients while still running your business. Many business owners, however, put off investing in communication for far too long. As a result, they miss out on numerous opportunities to improve strategy formulation.
Accelerated Digital Transformation with VoIP Phone Systems
As the lines between strategy and operations continue to blur in an increasingly fast-paced world, communication all too often falls between the cracks. It is commonly regarded as the final mile between the strategy team and the rest of the world.
Consumers have shifted considerably to online channels during the pandemic, and businesses and sectors have responded in kind. The significant move toward interacting with customers through digital platforms is confirmed by recent polls.
Our team at Vivant has earned a reputation as one of the industry’s premier technological solution providers. We believe that using simple yet powerful technology can help a company become more efficient, save money, and improve the end-user experience.
VoIP phone systems can boost your online business
Vivant VoIP phone systems can assist you in scaling up your internet business to the level you want in a variety of ways. The following are some of the reasons why it can be effective:
Improves flexibility and mobility
One of the most huge advantages of the Vivant VoIP phone system for online businesses is that it saves money by lowering operating costs. Most traditional phone carriers would charge extra for features like caller ID, call waiting, call transfer, and three-way calling, which Vivant VoIP phone systems deliver for free.
Businesses can be more mobile thanks to VoIP technologies. Users may take their VoIP adapters with them wherever they have a stable internet connection, making it simple to make phone conversations in new offices or while traveling.
This is a huge benefit for folks who work in the field or who travel a lot and aren’t tethered to a desk. It also enables you to rapidly set up your phone while transferring to a new working location.
Customer information/sales history integration
According to a Google study, 61 percent of customers believe the click-to-call button option is the most important when buying something online. Customers aren’t the only ones who benefit from the click-to-call feature; your online business will as well.
It’s a lot easier for your company to provide excellent customer service when they have all of the customer’s information at their fingertips. Vivant VoIP solutions make it simple to combine your CRM and business apps with your existing phone system on a single platform.
As a result, when a client phones in, the employee will be able to instantly retrieve that customer’s history. This allows them to better direct the call and reduce unnecessary chats, saving everyone time and stress.
IVR and Auto Attendant Capabilities
Long hold times, irritating background music, and a slew of transfers to different reps. Nothing is more irritating than a bad customer service experience, but it happens all the time.
To make matters worse, the customer is required to repeat their story to each new employee they speak with. This is a complete waste of both the customer’s and the employees’ time.
To address this issue, Vivant VoIP provides two options: Auto Assistant and Interactive Voice Response (IVR). These ensure that a customer’s call is answered instantly, even if no one is immediately present to speak with the consumer.
It’s similar to having a virtual assistant who can answer the phone and follow voice commands to guarantee that the first staff member the consumer speaks with is the correct person.
Vivant Phone Systems
Please contact us right away if you’re looking to upgrade your present phone system or save money. Vivant has a VoIP phone system that will meet your company’s needs.