- The Vonage alternative for local business
Vonage runs the phone app.
Vivant ensures you never lose money to missed calls.
You never lose a single dollar to internet, phone, or network outages. And Vivant manages your entire connectivity infrastructure with proactive human support.
Trusted by thousands of restaurants, healthcare providers, dealerships, and service companies
- One partner, or several
Vivant vs. Vonage at a glance
Vonage only manages the application layer; your internet remains a separate vendor’s problem. Vivant consolidates internet, backup, phone, network management, and security into one bill with one support team.
With Vonage
- Phone software only — you manage your own ISP
- 99.999% platform SLA that doesn’t cover your internet
- You manage your own network security and compliance
- Separate vendors for internet, network infrastructure, and physical security
- Ticket-based support; varies by plan
- Add-on tiers and regulatory surcharges that aren’t always visible upfront
With Vivant
- Internet and phone from a single provider
- 100% uptime guarantee with automatic failover in seconds
- Managed PCI and HIPAA firewalls — patches and monitoring included
- Internet, backup, phone, network, and security on one bill
- Live human support with proactive monitoring in every plan
- Maintenance, support, and all core features included — no upsell tiers
Are you overpaying for your phone system?
- Eight reasons businesses switch
Where Vivant Wins
Network Reliability & Uptime
Never lose a call or a connection. Automatic failover switches phone and internet to a backup connection within seconds, backed by Vivant's 100% uptime guarantee.
Plan Transparency
Get everything you need without paying for upgrades. Maintenance, support, and all core features are included in every plan, with no upsell tiers.
Managed Security & Compliance
Stay PCI and HIPAA compliant without lifting a finger. Vivant manages your firewalls for you, with patches, updates, and monitoring all included.
Vendor Aggregation
Run your communications with one bill and one support team. Internet, backup, phone, network management, and security all come together under a single provider.
Industry Specialization
Get technology built for how your business actually runs. Vivant serves restaurants, healthcare, auto dealers, retail, and professional services, with tailored features like Voice AI for ordering and call deflection.
Support Quality
Get problems fixed before you notice them. Every plan includes live human support and proactive monitoring, so in many cases our team knows about an issue before you do.
Pricing You Can Trust
Pay exactly what you were quoted. Vivant's price comes with no hidden fees or add-ons inflating your bill.
AI Integration
Never lose sales to missed calls, and answer every call with Vivant's AI receptionist. It's built into every plan as a custom add-on.
Ready to simplify your business communications?
- The difference
Why businesses choose Vivant over Vonage
A feature-level look at what each provider actually owns and manages for you.
Connectivity & uptime
Internet provided and monitored by the provider
Automatic failover to a backup connection
Uptime guarantee covering phone and internet
100%
Phone only
Single vendor for internet, backup, and voice
Security & compliance
Managed firewalls for PCI/HIPAA compliance
Patches, updates, and monitoring included
Local network compliance handled for you
Your responsibility
Plans & billing
Maintenance and support included
Varies by plan
Core features without upsell tiers
One bill for connectivity and voice
Support
Live human support in every plan
Proactive monitoring and outage alerts
Support that covers the underlying network
Billing & trust
AI receptionist included, not a separate platform
Separate add-on platform
Advertised price matches your actual bill
Taxes, fees, and add-ons often raise it
Core features gated behind higher tiers
Common
Comparison based on publicly available plan information at time of writing. Vonage pricing and features vary by plan tier.
- Answers
Frequently asked questions
Still deciding? Talk to a Vivant expert for a free cost analysis.
What is the main difference between Vivant and Vonage?
Vonage is a general-purpose communications platform that manages the application layer of your phone service. Vivant is a managed service provider built for specific industries, and it covers your phone, internet, backup connection, network management, and security together, so there’s one team responsible for everything.
Do I need separate vendors for internet and phone service?
Not with Vivant. Internet, backup, phone, network management, and security come together under one bill and one support team. With Vonage, businesses typically need separate vendors for internet, network infrastructure, and physical security.
What does "application layer" mean, and why does it matter when choosing a phone provider?
The application layer is the software that runs your phone service, such as call routing, voicemail, and calling features. It doesn’t include the internet connection that carries your calls or the network equipment in your building. A provider that manages only this layer can have its software working perfectly while your calls still fail because of a problem with your internet or network. Vivant manages the application layer along with your internet, backup connection, network, and security, so one team is responsible for the whole path your calls travel. Vonage manages the application layer only.
Who is responsible for PCI and HIPAA compliance?
Vivant actively manages PCI and HIPAA firewalls on your behalf, with patches, updates, and monitoring included. Vonage holds platform-level certifications, but compliance on your local network remains your responsibility.
What kind of support does Vivant provide?
Every Vivant plan includes live human support and proactive monitoring, so in many cases our team knows about an issue before you do. Vonage customers frequently report reactive-only support and difficulty resolving problems that involve the underlying network, which Vonage doesn’t own or manage.
What happens to my phones if my internet goes down?
With Vivant, automatic failover switches your phone and internet to a backup connection within seconds, so calls and connectivity continue. Vivant backs this with a 100% uptime guarantee for both phone and internet. Vonage manages only the application layer, so your internet connection remains a separate vendor’s responsibility.
Is Vivant's pricing all-inclusive?
Yes. Maintenance, support, and all core features are included in every plan, with no upsell tiers. Vivant’s price is the price, with no hidden taxes, fees, or add-ons added to your bill.
Does Vivant include AI features?
Yes. Vivant’s AI receptionist is built into every plan at no extra cost. Vonage’s AI capabilities live on a separate platform, AI Studio, rather than being part of its core phone plans.
Is Vivant designed for my type of business?
Vivant is purpose-built for restaurants, healthcare, auto dealers, retail, and professional services. Features like Voice AI for ordering and call deflection are tailored to each industry. Vonage is a general-purpose platform without industry-specific managed services.
Who is Vivant a better fit for than Vonage?
Vivant is a strong fit for businesses that can’t afford downtime, need help with PCI or HIPAA compliance, want predictable pricing, and would rather have one accountable provider than manage several vendors. This is especially true in restaurants, healthcare, auto dealerships, retail, and professional services.
Pricing
What Happens When Businesses Stop
Treating Connectivity Like a Commodity
What Happens When Businesses Stop Treating Connectivity Like a Commodity
Increase Revenue
Save Money
Reduce costly downtime and eliminate unnecessary telecom expenses with smarter solutions.
Save Time & Headaches
We manage your internet, phone, and WiFi—so your team can focus on running the business.
Essential
Easy, quick-start plan
from
$29.99
Per User · Per Month
Features Included
- Unlimited Calls
- Business Phone Number
- Voicemail & Voicemail to Email
- iOS & Android Mobile App
- Windows & MacOS Desktop App
- e-Fax Available
- DIY Management
- Music & Commercials On Hold
- Redundant System for 100% Up-time
Most Popular
Professional
Best choice for small teams
from
$39.99
Per User · Per Month
Features Included
- Unlimited conference calls
- Auto attendant
- Basic Call Recording
- Business Text Messaging
- Business Health Reports
- Missed Call Reports
- Advanced Call Routing
Enterprise
Best for multi-location enterprise teams
from
$59.99
Per User · Per Month
Features Included
- Advanced Call Recording
- Premium Support
- Call Queue System
- Call Deflection & Texting
- Call Tagging
- Visual Call Flow
All plans include proactive monitoring, redundancy planning, and dedicated, human support.
- Customer stories
Hear it from businesses that switched
How Vivant Earned the Trust of This Restaurant Operator: Ensuring Zero Internet & Phone Outages
The One Reason Why Vivant Is the Connectivity Partner You Need for Your Growing Business
How Vivant Added Revenue + Saved this Restaurant Operator a Resource More Valuable than Money
Tired of managing multiple vendors for
internet, phones, and security?
Vivant handles everything under one roof with guaranteed uptime and transparent pricing.
Losing money to internet, phone, and WiFi outages? We prevent that.
