- SmartCONNECT™ · Backup Internet
Your business stays open. Even when your internet doesn't.
Trusted by businesses nationwide
- The problem
Why does one internet outage put your whole business on hold?
Internet goes down
Who do I call – my ISP, or my IT guy?
Phones stop ringing
Is that the ISP's fault, or the phone vendor's?
POS won't process cards
Is my payment processor down, or is it the network?
Backup hotspot doesn't cover everything
Who's responsible for reconnecting every device?
ISP support ticket is open
How long until anyone actually shows up?
Outage happens again next month
Why does this keep happening, and to whom do I complain?
Internet goes down
Who do I call – my ISP, or my IT guy?
Phones stop ringing
Is that the ISP's fault, or the phone vendor's?
POS won't process cards
Is my payment processor down, or is it the network?
Backup hotspot doesn't cover everything
Who's responsible for reconnecting every device?
ISP support ticket is open
How long until anyone actually shows up?
Outage happens again next month
Why does this keep happening, and to whom do I complain?
- The cost
Going without automatic failover costs more than you think
No automatic failover
Someone has to notice the outage and manually switch devices over. Every minute of delay is lost revenue.
No real redundancy
A hotspot in a drawer isn't a backup system – it's a single point of failure waiting to be forgotten.
Data caps and time limits
Many backup services cut off after 8 hours or a fixed data allowance – right when you need them most.
Vendor finger-pointing
When something breaks, you're stuck determining whether it's the ISP, the phone provider, or the POS vendor's problem.
No proactive monitoring
Most businesses don't know they're down until a customer complains or a sale is missed.
Unreasonable overage fees
Unexpected usage charges can drive up your monthly bill, making it harder to control your connectivity costs.
No automatic failover
Someone has to notice the outage and manually switch devices over. Every minute of delay is lost revenue.
No real redundancy
A hotspot in a drawer isn't a backup system – it's a single point of failure waiting to be forgotten.
Data caps and time limits
Many backup services cut off after 8 hours or a fixed data allowance – right when you need them most.
Vendor finger-pointing
When something breaks, you're stuck determining whether it's the ISP, the phone provider, or the POS vendor's problem.
No proactive monitoring
Most businesses don't know they're down until a customer complains or a sale is missed.
Unreasonable overage fees
Unexpected usage charges can drive up your monthly bill, making it harder to control your connectivity costs.
- The Vivant solution
One partner. One system. Zero downtime.
Automatic Failover
Dual-connection architecture with instant, automatic switchover – no manual steps, no missed devices.
Full-Stack Continuity
VoIP phones, POS/credit card machines, and online ordering platforms all stay live – not just your Wi-Fi.
Proactive Monitoring & Escalation
Our team watches your connection 24/7 and opens ISP support cases before you even notice a problem.
Unlimited Backup Usage
No data caps, no time cutoffs – backup stays up for as long as the outage lasts.
- Zero manual failover
- Zero data caps
- One support number
- Zero manual failover
- Zero data caps
- One support number
- Stay operational during any outage
Phones, payments, and orders keep running, however long the outage lasts.
- Eliminate the manual scramble
No employee has to notice, decide, or switch anything over.
- Cut vendor management down to one call
Vivant owns the outcome, including chasing your ISP for you.
- Protect customer trust
Customers never see an error message or hear a busy signal.
- Control costs predictably
No surprise overage fees, no expired backup mid-outage.
- The difference
Why choose SmartCONNECT over a hotspot or ISP?
| Capability | SmartCONNECT™ | Hotspot / DIY Backup | Traditional ISP-Only |
|---|---|---|---|
| Failover speed |
Automatic, < 30 seconds
|
Manual, minutes (if noticed) | None – you're just down |
| Data caps / time limits |
None
|
Usually capped | N/A |
| Device coverage |
Phones, POS, orders, apps – all at once
|
One device at a time | N/A |
| Monitoring |
24/7 proactive, by Vivant
|
None – self-monitored | Reactive, after you call |
| ISP issue escalation |
Vivant opens the case for you
|
You call and wait | You call and wait |
| Support |
One number, live humans
|
Whoever set up the hotspot | Standard ISP queue |
| Scalability |
SD-WAN upgrade path for 20+ users
|
Doesn't scale | Doesn't scale |
- Who it's for
Built for businesses that can't afford to go dark – even for a minute
Restaurants
Phone and online orders are direct revenue. A dropped connection is a dropped sale.
Multiple locations
Consistent connectivity across every site.
Lean IT team
No bandwidth to manage every network issue.
Downtime is expensive
Every outage costs sales and productivity.
Too many vendors
Nobody owns the problem when something breaks.
How it works
From dual connections to seamless restoration – fully automated
Dual Connections Active
Your business runs on a primary ISP. SmartCONNECT maintains a live secondary connection, always ready.
Outage Detected Instantly
Our monitoring detects a primary connection failure in real time – faster than your staff would notice.
Automatic Switchover
Traffic routes through the backup connection within seconds. Phones, POS, and apps keep working.
ISP Case Opened For You
If Vivant provided your primary internet, we contact your ISP immediately and get it fixed.
Stable Restoration
When primary service recovers, we monitor for 5 minutes to confirm stability, then switch back – no flip-flopping.