How Vivant Helps Jimmy John's Add $7.5M in Extra Revenue & Save $828,000 Every Year

restaurants with uninterrupted business operations
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in extra revenue added by preventing outages
$ 0 M
royalty fees captured
$ 0
peace of mind for every franchise location
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Every internet or phone outage meant missed orders, frustrated customers, and lost revenue. Jimmy John’s franchisees partnered with Vivant to keep more than 1,300+ restaurants connected, eliminate downtime, simplify support, and save hundreds of thousands of dollars each year.

1,300+ Jimmy John's restaurants, one connectivity partner

A franchise-operated QSR brand where online orders, phone orders and card payments all depend on the connection at each store.

Customer

Jimmy John's

Customer

Jimmy John's

Industry

Quick Service Restaurant (QSR)

Industry

Quick Service Restaurant (QSR)

Locations

1,300+ Vivant-supported locations nationwide

Locations

1,300+ Vivant-supported locations nationwide

Solutions

Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone

Solutions

Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone

Outages were costing every location, every day

Testimonial — Brandt Bacus
Brandt Bacus

"Before Vivant, it was an absolute nightmare. Lost revenue, unhappy customers, delayed orders.And then multiply that across 35 locations every single day. Now, if our primary internet goes down, we usually don't even know about it. We get an email saying the backup connection was activated. We don't have to do anything."

— Brandt Bacus, Franchisee

As Jimmy John’s expanded to 1,000+ locations, frequent outages disrupted operations, leading to lost revenue and frustration for guests and employees.

  • Every disruption meant missed orders, payment failures, poor customer experience, and labor hours wasted in troubleshooting.
  • Franchisees had to manage PCI compliance challenges on their own and pay hefty fines.
  • Stores juggled multiple vendors but never received timely or priority support.
They needed a more reliable, scalable solution that could keep every location connected and operating without interruption.

Dealing with internet, phone & WiFi outages?

One standardized stack across every restaurant

Jimmy John’s engaged Vivant’s services in 2018. We began by deploying our backup solution, SmartCONNECT, across their stores.

Reliable internet

Business-grade primary connectivity at every location, with SmartCONNECT backup that fails over automatically.

Business phone services

Phone lines that stay up during an outage, so orders keep coming in and no customer call goes unanswered.

Secure networking

Managed firewalls and segmented networks separating payments,
staff and guest Wi-Fi at each restaurant.

Managed PCI compliance.

Compliance handled for the franchisee, protecting every card transaction without added work for store teams.

Testimonial — Brandt Bacus
Brandt Bacus

"You can go with Comcast if you want to talk to their support team every day. If not, you can go with Vivant. If I could go back in time and choose a phone and internet provider when I was opening my first store, I would choose only Vivant. In fact, I recommend anyone launching their new business to let Vivant manage their network."

— Deborah Merrill, Franchisee

The solution was designed to keep restaurants connected, protect customer transactions, and reduce the burden on restaurant staff. 

What changed across 1,300+ restaurants

Restaurant teams refocused on core operations.

01

$7.5 M in Additional Revenue

Jimmy John's added $7.5M in extra revenue that would have been lost to outages, as Vivant kept every location's internet, phone, and payment systems running without interruption.

02

$828,000 in Cost Savings

Franchisees saved $828,000 per year in internet and phone expenses as Vivant consolidated their communications and improved efficiency.

03

$825,000 Captured in Royalty Fees

Jimmy John's captured $825,000 in royalty fees that would have gone uncollected due to outage-related sales loss, as Vivant kept every store's revenue-generating systems online.

04

Reliable Operations

Stores stayed operational, kept payments flowing, never lost an online order, and never missed a customer call as Vivant eliminated all internet, phone, and WiFi outages.

05

One Partner, One Bill

Franchisees simplified their vendor relationships down to a single nationwide partner for internet, phone, and network support resolving issues faster and easier instead of juggling multiple providers and bills.

06

More Time Focused on Customers

Restaurant employees stayed focused on preparing food, serving guests, and delivering the fast experience customers expect from Jimmy John's, free from time lost to communication issues thanks to Vivant's proactive support.

Testimonial — Brandt Bacus
Brandt Bacus

"The biggest cost savings we’ve experienced with Vivant is the customer service. We have saved countless hours not waiting on hold, getting immediate live support, and receiving relentless follow-up until an issue is resolved. That’s priceless."

— Jeff Collier, Franchisee

Customer Success

Hear from Jimmy John's Franchisees

How Vivant Earned the Trust of This Restaurant Operator: Ensuring Zero Internet & Phone Outages

The One Reason Why Vivant Is the Connectivity Partner You Need for Your Growing Business

How Vivant Added Revenue + Saved this Restaurant Operator a Resource More Valuable than Money

This Restaurant Operator Calls Vivant "The Only Vendor Who Solves Problems" | Matt Spidell

This Jimmy John's Operator Chose Vivant To Never Lose Money | Doug

Why This Operator of 12 Jimmy John's Wants Every New Business to Choose Vivant

Protect your revenue

Is Your Restaurant Losing Revenue to Downtime?

When your internet or phones go down, your business loses revenue, productivity, and customer trust.
Whether you operate a single restaurant or hundreds of locations, Vivant ensures you never lose a single dollar to internet, phone, and WiFi outages. You get a team of 100+ experts you do not have to hire, train or worry about. They work for you as an extension of your team with the singular goal: protecting your revenue at all costs.
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Downtime cost calculator

How much money are you losing to outages?

See what a year of outages costs your business in lost orders and idle staff.

Your numbers

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Estimated cost of downtime, per year
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If you were down right now, you'd be losing $0.00 / minute
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Idle staff
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Figures are illustrative estimates, not a guarantee of actual losses.