How Vivant Helps Jimmy John's Add $7.5M in Extra Revenue & Save $828,000 Every Year
Every internet or phone outage meant missed orders, frustrated customers, and lost revenue. Jimmy John’s franchisees partnered with Vivant to keep more than 1,300+ restaurants connected, eliminate downtime, simplify support, and save hundreds of thousands of dollars each year.
- The Customer
1,300+ Jimmy John's restaurants, one connectivity partner
A franchise-operated QSR brand where online orders, phone orders and card payments all depend on the connection at each store.
Customer
Jimmy John's
Customer
Jimmy John's
Industry
Quick Service Restaurant (QSR)
Industry
Quick Service Restaurant (QSR)
Locations
1,300+ Vivant-supported locations nationwide
Locations
1,300+ Vivant-supported locations nationwide
Solutions
Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone
Solutions
Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone
- The Challenge
Outages were costing every location, every day
"Before Vivant, it was an absolute nightmare. Lost revenue, unhappy customers, delayed orders.And then multiply that across 35 locations every single day. Now, if our primary internet goes down, we usually don't even know about it. We get an email saying the backup connection was activated. We don't have to do anything."
— Brandt Bacus, FranchiseeAs Jimmy John’s expanded to 1,000+ locations, frequent outages disrupted operations, leading to lost revenue and frustration for guests and employees.
- Every disruption meant missed orders, payment failures, poor customer experience, and labor hours wasted in troubleshooting.
- Franchisees had to manage PCI compliance challenges on their own and pay hefty fines.
- Stores juggled multiple vendors but never received timely or priority support.
Dealing with internet, phone & WiFi outages?
- The Solution
One standardized stack across every restaurant
Jimmy John’s engaged Vivant’s services in 2018. We began by deploying our backup solution, SmartCONNECT, across their stores.
Reliable internet
Business-grade primary connectivity at every location, with SmartCONNECT backup that fails over automatically.
Business phone services
Phone lines that stay up during an outage, so orders keep coming in and no customer call goes unanswered.
Secure networking
Managed firewalls and segmented networks separating payments,
staff and guest Wi-Fi at each restaurant.
Managed PCI compliance.
Compliance handled for the franchisee, protecting every card transaction without added work for store teams.
"You can go with Comcast if you want to talk to their support team every day. If not, you can go with Vivant. If I could go back in time and choose a phone and internet provider when I was opening my first store, I would choose only Vivant. In fact, I recommend anyone launching their new business to let Vivant manage their network."
— Deborah Merrill, FranchiseeThe solution was designed to keep restaurants connected, protect customer transactions, and reduce the burden on restaurant staff.
- The Results
What changed across 1,300+ restaurants
Restaurant teams refocused on core operations.
01
$7.5 M in Additional Revenue
Jimmy John's added $7.5M in extra revenue that would have been lost to outages, as Vivant kept every location's internet, phone, and payment systems running without interruption.
02
$828,000 in Cost Savings
Franchisees saved $828,000 per year in internet and phone expenses as Vivant consolidated their communications and improved efficiency.
03
$825,000 Captured in Royalty Fees
Jimmy John's captured $825,000 in royalty fees that would have gone uncollected due to outage-related sales loss, as Vivant kept every store's revenue-generating systems online.
04
Reliable Operations
Stores stayed operational, kept payments flowing, never lost an online order, and never missed a customer call as Vivant eliminated all internet, phone, and WiFi outages.
05
One Partner, One Bill
Franchisees simplified their vendor relationships down to a single nationwide partner for internet, phone, and network support resolving issues faster and easier instead of juggling multiple providers and bills.
06
More Time Focused on Customers
Restaurant employees stayed focused on preparing food, serving guests, and delivering the fast experience customers expect from Jimmy John's, free from time lost to communication issues thanks to Vivant's proactive support.
"The biggest cost savings we’ve experienced with Vivant is the customer service. We have saved countless hours not waiting on hold, getting immediate live support, and receiving relentless follow-up until an issue is resolved. That’s priceless."
— Jeff Collier, Franchisee