How Jimmy John's Added $7.5M in Extra Revenue & Saved $828,000 in a Single Year with Vivant

Every internet or phone outage meant missed orders, frustrated customers, and lost revenue. Jimmy John’s franchisees partnered with Vivant to keep more than 1,300+ restaurants connected, eliminate downtime, simplify support, and save hundreds of thousands of dollars each year.

  • The Customer

1,300+ Jimmy John's restaurants, one connectivity partner

A franchise-operated QSR brand where online orders, phone orders and card payments all depend on the connection at each store.

Customer

Jimmy John's

Customer

Jimmy John's

Industry

Quick Service Restaurant (QSR)

Industry

Quick Service Restaurant (QSR)

Locations

1,300+ Vivant-supported locations nationwide

Locations

1,300+ Vivant-supported locations nationwide

Solutions

Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone

Solutions

Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone

saved annually in internet and phone costs
$ 0
saved annually in internet and phone costs
0 +
saved annually in internet and phone costs
One 0

Restaurant teams refocused on core operations.

  • The Challenge

Outages were costing every location, every day

Testimonial — Brandt Bacus
Brandt Bacus

"Before Vivant, it was an absolute nightmare. Lost revenue, unhappy customers, delayed orders.And then multiply that across 35 locations every single day. Now, if our primary internet goes down, we usually don't even know about it. We get an email saying the backup connection was activated. We don't have to do anything."

— Brandt Bacus, Franchisee

As Jimmy John’s expanded across more than 1,300 restaurant locations, reliable internet and phone service became essential to keeping stores running, orders flowing, and customers satisfied. But frequent outages were disrupting operations, preventing online and phone orders, and creating frustrating experiences for both employees and guests.

Every disruption meant lost sales opportunities, interrupted credit card transactions, and valuable time spent troubleshooting technology instead of serving customers. On top of that, franchisees were managing PCI compliance challenges and paying more than necessary for communications services.
They needed a more reliable, scalable solution that could keep every location connected and operating without interruption.
  • The Solution

One standardized stack across every restaurant

Arizona’s heat and Phoenix’s rapid growth demand more than basic internet. Power your business with reliable fiber, hosted VoIP, and always-on connectivity built for nonstop performance.

Reliable internet

Business-grade primary connectivity at every location, with SmartCONNECT backup that fails over automatically.

Business phone services

Phone lines that stay up during an outage, so orders keep coming in and no customer call goes unanswered.

Secure networking

Managed firewalls and segmented networks separating payments, staff and guest Wi-Fi at each restaurant.

Managed PCI compliance.

Compliance handled for the franchisee, protecting every card transaction without added work for store teams.

Testimonial — Brandt Bacus
Brandt Bacus

"Thanks to Vivant's SmartCONNECT, we don't have to worry about our internet or phones not working. This means we always get our online orders, we can always use credit cards, and we never miss phone orders."

— Jimmy John's Franchisee
The solution was designed to keep restaurants connected, protect customer transactions, and reduce the burden on restaurant staff. The impact was immediate.
  • The Results

What changed across 1,300+ restaurants

Restaurant teams refocused on core operations.

01

Reliable Operations

Internet and phone outages were eliminated, helping restaurants stay open, process payments, receive online orders, and never miss a customer call.

02

Lower Costs

By consolidating communications and improving efficiency, Jimmy John's franchisees saved $828,000 per year in internet and phone expenses.

03

One Partner for Support

Instead of working with multiple providers, franchisees gained a single nationwide partner for internet, phone, and network support, making it faster and easier to resolve issues whenever they arose.

04

More Time Focused on Customers

Restaurant employees no longer had to spend valuable time dealing with communication issues. Instead, they could stay focused on preparing food, serving guests, and delivering the fast experience customers expect from Jimmy John's.

Customer Perspective

In the franchisees' words

Testimonial — Brandt Bacus
Brandt Bacus

"It's not often these days that a vendor will meet the expectations that they have set, Vivant didn't just meet them, they exceeded expectations. Their level of communication throughout the process was outstanding."

— Cody Ingram, Franchisee

How Vivant Solved the Internet & Phone Outage Issue for Bacus Foods Corp.

How Vivant Solved the Internet & Phone Outage Issue for Bacus Foods Corp.

Protect your revenue

Is Your Restaurant Losing Revenue to Downtime?

When your internet or phones go down, your business loses revenue, productivity, and customer trust.
Whether you operate a single restaurant or hundreds of locations, Vivant ensures you never lose a single dollar to internet, phone, and WiFi outages. You get a team of 100+ experts you do not have to hire, train or worry about. They work for you as an extension of your team with the singular goal: protecting your revenue at all costs.
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