Senior Network Engineer
(Cebu City, Philippines)
Reliable. Analytical. Detail-Oriented.
Cebu City, Philippines
US Central Time (Full Time)
TBD
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Position Overview
At Vivant, we are seeking a highly experienced Network Senior Engineer to take charge of managing and maintaining the day-to-day operations of our network infrastructure. You will be responsible for a comprehensive range of tasks, from client support to network system installations and troubleshooting. Your technical expertise, analytical skills, and customer-centric approach will be pivotal in ensuring seamless network operations.
Responsibilities:
1. Client Support: Address inquiries, and resolve Internet and LAN issues.
2. Network System Management: Install, troubleshoot, and ensure performance.
3. VoIP and Communication: Resolve network issues impacting communications.
4. Firewall and Security: Enhance network security.
5. Network Configuration: Optimize performance and security.
6. Monitoring and Analysis: Proactively monitor and address issues.
7. Collaborative Problem-Solving: Work with teams to ensure seamless operations.
8. Documentation: Maintain support documentation.
9. IP Camera Software: Enhance surveillance capabilities.
10. Troubleshooting: Follow SOPs for systematic problem resolution.
11. Mentoring: Foster a culture of improvement.
12. Stay Current: Keep up with industry trends.
Qualifications:
- 3+ years as a Network Support Engineer
- Managed services support experience
- Proficiency in networking technologies
- Diagnostic tool expertise
- Cradlepoint, Ubiquiti, Meraki knowledge
- Network design and implementation skills
- Strong analytical and communication skills
General Requirement
- Fluent in English with a minimal accent
- High-speed Internet with at least 10m symmetrical connection and a preferred backup in case of an outage if working from home
- Access to a working computer and a quiet, distraction-free work environment with a noise-canceling headset
Preferred Tools Experience (Not Mandatory)
- GCP, AWS Server Management
- Linux
Competencies / Personality Traits
- Exceptionally organized and punctual
- Proactive, creative problem solver and self-starter
- Thrives under pressure, maintains organization, and seeks solutions when faced with challenges
- Demonstrates persistence and resourcefulness in problem-solving
Performance Measurement
- Ticket resolution rates
- Time spent per ticket
- Responsiveness to daily tasks
- Proactive and positive attitude
- Attendance and punctuality