How Vivant built the network behind Dave's Hot Chicken's GRUBBRR rollout
Kiosks, phones, and card payments all depend on one thing: the connection at the store. Dave’s Hot Chicken franchisees needed that connection to hold while they scaled GRUBBRR self-ordering kiosks across dozens of locations. Vivant built the network underneath it.
rate
- The Customer
Dave's Hot Chicken, scaling fast on a digital-first model
A fast-growing fast casual chain that went from a street food stand in Los Angeles to more than 400+ locations, with self-ordering kiosks now live in over 55 stores and growing.
Customer
Dave's Hot Chicken
Customer
Dave's Hot Chicken
Industry
Quick Service Restaurant (QSR)
Industry
Quick Service Restaurant (QSR)
Technology partner
GRUBBRR Self-Ordering Kiosks
Technology partner
GRUBBRR Self-Ordering Kiosks
Solutions
Backup Internet (SmartCONNECT), Managed Network, PCI Compliance, Business Phone
Solutions
Backup Internet (SmartCONNECT), Managed Network, PCI Compliance, Business Phone
- The Cost of Downtime
A kiosk rollout is only as reliable as the network under it
It links to the store’s POS (Toast, Square, Clover, NCR, or PAR), pulls live menu and pricing data from the GRUBBRR Portal, and pushes every order through to the kitchen display, payment processor, and loyalty platform.
Menu data goes stale, so guests can order items that are already out of stock
Payments stall or fail mid-checkout
Orders don't reach the kitchen, which defeats the speed and accuracy a kiosk is supposed to deliver
The fallback is weak — some devices support a manual "store and forward" mode, but staff have to catch and reconcile it after the fact, which isn’t a real substitute for a stable connection
- The Solution
A standardized network stack behind every kiosk
Failover internet through SmartCONNECT kicks in the moment primary service drops, so kiosks, card readers, and online orders stay live without staff having to do anything.
Phone lines stay up during an outage too, so no call goes unanswered while a kiosk order is being placed at the counter.
At the network level, each store runs on a stable, segmented, business-grade connection, giving GRUBBRR a reliable foundation to deploy kiosks on without the rollout stalling on inconsistent internet from store to store.
Vivant also handles quarterly PCI questionnaires and testing directly, which takes that off the plate of franchisees who don't have a full-time IT person.
- The Results
The network that let GRUBBRR's kiosks do their job
With connectivity handled, GRUBBRR’s rollout scaled without adding operational complexity for the franchisee. As a result of the Vivant + GRUBBRR partnership, Dave’s Hot Chicken saw:
55+
Vivant-supported locations now running GRUBBRR's kiosks
+13%
ticket size increase without upsells
+27%
kiosk adoption
rate
400+
locations supported by Vivant
A known
point of contact instead of a new rep on every call
“With the confidence in connectivity provided by Vivant's SmartCONNECT, we were able to move forward with GRUBBRR's implementation with ease. Now, the kiosks give guests the control they want while helping us boost throughput, reallocate labor, and keep our stores running smoothly – all without worrying about internet outages.”
— Leon Davoyan - CTO - Dave's Hot ChickenHow Vivant Earned the Trust of This Restaurant Operator: Ensuring Zero Internet & Phone Outages
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Protect your rollout
Is your kiosk or POS rollout only
as strong as your weakest store's internet?
Vivant builds a standardized, redundant network across every store and backs it with a support team that answers the phone.