How Jimmy John's Added $7.5M in Extra Revenue & Saved $828,000 in a Single Year with Vivant
Every internet or phone outage meant missed orders, frustrated customers, and lost revenue. Jimmy John’s franchisees partnered with Vivant to keep more than 1,300+ restaurants connected, eliminate downtime, simplify support, and save hundreds of thousands of dollars each year.
- The Customer
1,300+ Jimmy John's restaurants, one connectivity partner
Customer
Jimmy John's
Customer
Jimmy John's
Industry
Quick Service Restaurant (QSR)
Industry
Quick Service Restaurant (QSR)
Locations
1,300+ Vivant-supported locations nationwide
Locations
1,300+ Vivant-supported locations nationwide
Solutions
Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone
Solutions
Backup Internet (SmartCONNECT), Managed Services, PCI Compliance, Business Internet & Phone
Restaurant teams refocused on core operations.
- The Challenge
Outages were costing every location, every day
"Before Vivant, it was an absolute nightmare. Lost revenue, unhappy customers, delayed orders.And then multiply that across 35 locations every single day. Now, if our primary internet goes down, we usually don't even know about it. We get an email saying the backup connection was activated. We don't have to do anything."
— Brandt Bacus, FranchiseeAs Jimmy John’s expanded across more than 1,300 restaurant locations, reliable internet and phone service became essential to keeping stores running, orders flowing, and customers satisfied. But frequent outages were disrupting operations, preventing online and phone orders, and creating frustrating experiences for both employees and guests.
- The Solution
One standardized stack across every restaurant
Arizona’s heat and Phoenix’s rapid growth demand more than basic internet. Power your business with reliable fiber, hosted VoIP, and always-on connectivity built for nonstop performance.
Reliable internet
Business-grade primary connectivity at every location, with SmartCONNECT backup that fails over automatically.
Business phone services
Phone lines that stay up during an outage, so orders keep coming in and no customer call goes unanswered.
Secure networking
Managed firewalls and segmented networks separating payments, staff and guest Wi-Fi at each restaurant.
Managed PCI compliance.
Compliance handled for the franchisee, protecting every card transaction without added work for store teams.
"Thanks to Vivant's SmartCONNECT, we don't have to worry about our internet or phones not working. This means we always get our online orders, we can always use credit cards, and we never miss phone orders."
— Jimmy John's Franchisee- The Results
What changed across 1,300+ restaurants
01
Reliable Operations
Internet and phone outages were eliminated, helping restaurants stay open, process payments, receive online orders, and never miss a customer call.
02
Lower Costs
By consolidating communications and improving efficiency, Jimmy John's franchisees saved $828,000 per year in internet and phone expenses.
03
One Partner for Support
Instead of working with multiple providers, franchisees gained a single nationwide partner for internet, phone, and network support, making it faster and easier to resolve issues whenever they arose.
04
More Time Focused on Customers
Restaurant employees no longer had to spend valuable time dealing with communication issues. Instead, they could stay focused on preparing food, serving guests, and delivering the fast experience customers expect from Jimmy John's.
Customer Perspective
In the franchisees' words
"It's not often these days that a vendor will meet the expectations that they have set, Vivant didn't just meet them, they exceeded expectations. Their level of communication throughout the process was outstanding."
— Cody Ingram, Franchisee