How an Immigration Law Firm
Built Revenue-Critical
Connectivity with Vivant
Industry
Expertise
Immigration Law
Years of
Partnership
7 Years
No. Of Outages
(since switching to Vivant)
0
Outcomes
Zero Downtime
Zero internet outages, zero phone outages, zero WiFi outages with no loss of productivity since switching.
Crystal-Clear VoIP Communications
Reliable phone communication for client intake, consultations, and internal coordination.
Secure Data Environment
Sensitive immigration case files kept protected
within a secure network infrastructure.
Expanded Virtual Client Reach
Consistent connectivity powers Zoom, Teams, and video consultations without disruptions.
When your phones work and your internet is stable, your staff feels less stress and your clients feel heard. In our field, where families are often experiencing uncertainty, reliable communication is part of providing peace of mind.
As long as Vivant sticks with this and is able to give us this, I don’t see why we would be leaving Vivant anytime soon — if ever.
Managing Partner, Nanthaveth & Associates
Challenges:
Nanthaveth & Associates grew fast, and their old provider couldn’t keep up.
The breaking point was a two-week long technical failure that left the office unable to connect a shared printer across workstations, even after multiple service visits.
Additionally:
- No VoIP capability to support a growing, communication- driven office.
- Lack of transparency and accountability from the previous provider.
- No data security protocols suitable for sensitive immigration case files.
- Scaling into a larger office required enterprise-grade infrastructure.
Solutions:
- Secure, enterprise-grade internet that keeps sensitive client files protected and supports the firm’s full workload without slowdowns.
- VoIP phone system with clear multi-line visibility, so staff always know which lines are in use and clients never get lost in the shuffle.
- Redundant connectivity designed to recover quickly when disruptions happen, rather than leaving the team waiting days for a fix.
- Responsive support with direct access to people who understand urgency — not a ticket queue, but a real team that picks up the phone.